Unless otherwise specified, all digital products in our store are non-refundable after purchase. However, when purchasing digital products (LUTs and other digital goods in the form of software or files), the buyer automatically waives the right of withdrawal, as digital goods/downloads become irrevocably the buyer’s property after the download.

In this case, a revocation can only be made if the buyer has not yet downloaded the files. However, we will consider granting refunds under certain circumstances (e.g. duplicate order, the wrong preset is sent). We will grant refunds at our reasonable price. If the buyer requests a refund and a download has not been performed, we will honor a full refund to the customer.

Please take time to preview the product pictures, descriptions, and videos before you buy to avoid mistakes. We tried our best to gather all the important information for each product so that you preview and be satisfied before making a purchase. Thanks so much for choosing our products. We hope you’ll love them as much as we do!

Our team is incredibly responsive and takes pride in taking care of our customers. Please feel free to get in touch with us via the contact page or email us directly at support@lutsstore.com with any questions or concerns and we’ll be happy to help within 24 hours.